How to return an item, who pays return postage, and when refunds are initiated.
30-day return window
You may return unused items in their original packaging within 30 days of delivery. Items must be unused and in the condition you received them. Please include your order number and a brief note about the reason for return.
Return postage
For change-of-mind returns, the buyer pays return postage. If you received a defective or incorrect item, contact us first at [email protected]; if the return is approved, the seller pays return postage. Do not send a return before contacting us for defective or incorrect items.
Refund timing
Refunds are initiated 5–10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method. If you have questions about a return in progress, contact us at [email protected] or +1 302 379 2436.
Related pages
See Cancellation for orders not yet dispatched, Shipping for delivery estimates, and Contact to reach us.