Answers to common questions about ordering, shipping, returns, and product details.
Shipping and delivery
How long does shipping take? Processing takes 1–3 business days. Standard shipping to the United States and Canada is free, with an estimated 4–7 business days in transit after dispatch. See Shipping for details.
Can I change my address? Contact us as soon as possible at [email protected] or +1 302 379 2436. We cannot guarantee changes after an order is placed, but we will confirm what is possible.
Returns and cancellations
What is the return window? 30 days from delivery for unused items in original packaging. Buyer pays change-of-mind return postage; seller pays approved defective or incorrect item return postage. Refunds are initiated 5–10 business days after receipt and inspection. See Returns.
Can I cancel my order? Cancellation before dispatch is subject to confirmation. After dispatch, use the return process. See Cancellation.
Payment and product details
What payment methods are accepted? Prices are in USD and we accept PayPal. Final options are shown at checkout. See Payment.
How do I compare products? Use the actual product listing to compare passport dimensions, pocket format, and material. See the Guide for a practical checklist.
Contact
If your question is not answered here, email [email protected], call +1 302 379 2436, or use the form on Contact.