What to do if you need to cancel an order before or after dispatch.
Before dispatch
If your order has not yet been dispatched, contact us as soon as possible at [email protected] or +1 302 379 2436 with your order number. Cancellation before dispatch is subject to confirmation. We will let you know whether the cancellation was successful.
After dispatch
Once an order has been dispatched, it cannot be cancelled. Instead, please follow the return process described on Returns. Change-of-mind return postage is paid by the buyer; approved defective or incorrect item return postage is paid by the seller.
Refunds for cancelled orders
If a cancellation is confirmed before dispatch, the refund is initiated to the original payment method. Timing depends on your payment provider. For payment questions, see Payment.